Feedback
Every product decision since v1.0.0 has been shaped by user feedback. Keep it coming.
How to send feedback
1. In-app feedback prompt (preferred)
After you've generated a few proposals, the Extension shows a small feedback prompt. Click "Not really" and type your message. This is the best channel because:
- It auto-attaches your current plan, generation count, and browser version. We can debug faster.
- You don't have to switch tabs or compose an email.
- It reaches us within seconds.
The prompt is gated to appear only when you're not in an active generation flow, and you can dismiss it permanently if you don't want to see it.
2. Email
support@approidtech.com with [feedback] in the subject line.
Same destination as the in-app prompt, but useful when you want to attach screenshots or have a longer conversation.
3. Chrome Web Store review
Leave a review on the Web Store. Reviews help other freelancers find the Extension, and we read every star rating + comment. We can't respond to reviews directly, but if you mention an issue we'll often ship a fix and reply in the next changelog entry.
What kind of feedback helps most
In rough order of usefulness:
- Specific bugs you can reproduce. "When I do X on Y page, Z happens. I expected W." We can fix what we can verify.
- Friction in real workflows. "I open the panel, hit Detect, but I have to click three things before I can generate." Tells us where the UX is wasting your time.
- Output quality complaints with examples. "This proposal it generated for [job type] sounds AI." Paste the proposal text. We tune the prompt against real failure cases.
- Feature requests with context. "I'd want X because I do Y a lot." The "why" is more useful than the "what" — it lets us solve the underlying need, sometimes in a different way.
- General comments. "Love it, here's what works for me." Encouraging and useful for prioritisation, even though they don't generate immediate work.
What we do with feedback
- We read everything. No exceptions.
- We respond to direct emails within 2 business days (faster for billing/account issues — see Contact).
- Bug reports become tickets. We don't have a public tracker yet, but if you email and we say "fixing in next release," that means it's tracked.
- Repeated requests get prioritised. If three users independently ask for the same feature, it moves up.
- Surprising patterns reshape the roadmap. Several of the current features (bio field, refund-eligibility check, the anti-AI-detection prompt rules, the sidebar tab layout) came directly from user feedback.
What we won't do with feedback
- We won't post your feedback publicly without permission.
- We won't share your feedback with third parties.
- We won't penalise you for sending negative feedback. We'd rather hear it than have you uninstall silently.
The diagnostic data attached to in-app feedback (user agent, plan, generation count) is described in our Privacy Policy.
Contact
support@approidtech.com — every reply is from a human.