Contact

We respond to every email. No automated bots, no first-tier outsourcing — your message goes to the person who built the Extension.

Email

Within 1 business day for billing, refund, and account questions.
Within 2 business days for bug reports and feature questions.
Same day for issues that block you from working (extension won't load, payment problem, login broken).

Business days are Monday through Friday. Weekend emails get a reply Monday morning.

For the fastest answer, include in your first email:

The email address on your account. Helps us find your records.
What you were trying to do. "I clicked Generate and got an error" beats "it doesn't work."
What you saw. A screenshot or copy-pasted error message saves a round trip.
Your browser version if it's a technical issue. Type chrome://version into your address bar.
The Upwork job URL if it's a job-detection problem. We can reproduce on a real job faster than from a description.

You don't have to do any of this. Just emailing "the extension is broken" is fine — we'll write back with questions if we need more.

Refund requests. Our Refund Policy explains eligibility. Email anyway with your reason; we review every request.
Account deletion. Email and we will delete your account, profile, templates, history, and plan-change records. Confirmation within 24 hours.
Bug reports. We fix what we can verify. The faster you can reproduce, the faster it gets fixed.
Feature requests. We read every one. We don't promise to build everything, but we're honest about what's likely to ship.
Billing questions. Disputes, failed payments, plan changes — email first before chargebacks. We almost always solve these in a single reply.

Live chat / phone support. Email only. We respond within the times above.
Custom enterprise contracts. Single-user accounts only at the moment.
Guidance on your Upwork strategy. We build the tool; we don't coach you on bidding, pricing, or which jobs to apply for.
Editing or rewriting your proposals. The AI does that in the Extension.

Feedback about the Extension itself: Feedback page or use the in-app feedback prompt (it auto-attaches diagnostic context which makes us faster).
Press / partnership inquiries: support@approidtech.com — we will route appropriately.
Security issues: same email, with [security] in the subject. We respond same-day for valid reports.